What other business besides the airlines can treat their customers so badly?
Thursday, October 16th, 2008Tom S asked:
How can the airline business get away with treating their customers so badly? The delays, the tons of junk fees, the lax maintenance issues, the awful ticket pricing systems, etc.
How can the airline business get away with treating their customers so badly? The delays, the tons of junk fees, the lax maintenance issues, the awful ticket pricing systems, etc.
Many other businesses would go belly up if they treated their customers so badly. How can the airlines get away with treating those whose survival they depend on, so poorly.